Privacy & Cookie Policy

R.E.S Privacy Policy

Privacy policy

1. Introduction

      RES-Distribution Limited (“RES”) respects your privacy and is committed to protecting your personal data. This policy will inform you how we collect, use and look after your personal data.

      2. Controller

        RES is the controller and responsible for your personal data (collectively referred to as “RES”, “we”, “us” or “our”). RES is registered with the Information Commissioner as a data controller under registration number ZB677117.

        If you have any questions about this policy, including any requests to exercise your legal rights, please contact us using the details set out below.

        3. Contact details

          Our full details are RES-Distribution Limited (company number 11777864), 2 Kingmaker Court, Warwick Technology Park, Gallows Hill, Warwick CV34 6DY, email address: sales@res-distribution.com.

          You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”) about any data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

          4. Your duty to inform us of changes

          It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you notify us of any changes to your personal information we will correct, update or remove your data as speedily as possible. If you would like us to, correct, amend or update your information please contact us using the contact details set out above.

          5. Information we collect from you

          We may collect, use, store and transfer the following different kinds of personal data about you:

          • name and contact details, including your name, title, billing address, delivery address, email address and telephone numbers;
            • date of birth;
            • identification details, such as passport number or driver’s license number;
            • payment and financial information, which may include your bank account and/or payment card;
            • purchase history, including details about products you have purchased from us;
            • profile information, including your username and password for any systems and websites you have access to;
            • marketing information, including your interests, your preferences in receiving marketing from us and your communication preferences;
            • survey responses and competition entries;
            • customer service and complaints history, including interactions with us over the phone, by email or letter, via our website or on social media; and
            • information about your device and how you use our website, including information you give us when you browse our website, including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as how you use our website.

          Unless we have told you otherwise, we do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

          6. How we collect your personal data

          We use different methods to collect data from and about you including through:

          • direction interactions: you provide us with personal data when you create an account with us, register on our website, purchase a product from us, sign-up to our loyalty scheme, subscribe to our mailing lists or newsletters, request marketing to be sent to you, take part in a competition, promotion or survey, visit us via CCTV records and give us some feedback;
            • automated technologies or interactions: as you interact with our website, we may automatically collect information about your device and how you use our website by using cookies, server logs and similar technologies; and
            • third parties or publicly available sources: we may receive personal data about you from various third parties and public sources such as information about your device and how you use our websites from analytics providers such Google based outside the EU and name and contact details, payment information and purchase history from providers of technical, payment and delivery services.

          7. Uses made of the information

          We (and our trusted partners acting on our behalf) use information held about you in the following ways:

          • where we need to perform the contract we are about to enter into or have entered into with you;
            • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
            • where we need to comply with a legal or regulatory obligation; and
            • for certain processing purposes, we may request your consent to authorise the processing.

          Our legitimate interests include:

          • selling and supplying goods and services to our customers;
            • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
            • promoting, marketing and advertising our products and services;
            • sending promotional communications;
            • performing market research;
            • understanding our customers’ behaviour, activities, preferences and needs;
            • improving existing products and services and developing new products and services;
            • complying with our legal and regulatory obligations;
            • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
            • handling customer contacts, queries, complaints or disputes;
            • using CCTV at our premises (our CCTV records are typically held for between 28 – 32 days only determined by the type of CCTV equipment, when it is then automatically overwritten);
            • protecting RES, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to RES;
            • effectively handling any legal claims or regulatory enforcement actions taken against RES; and
            • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

          8. Who we share your data with

          We will never sell or rent our customer data to other organisations for marketing purposes.

          We will share your personal information with the following bodies:

          • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006;
            • selected third parties including:
            • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
            • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, noting that we do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day) and we may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1) and we may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
            • market research companies that require the data to fulfil marketing and research activities;
            • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
            • credit reference agencies (“CRAs”) for the purpose of assessing your credit score where this is a condition of us entering into a contract with you, and CRAs will also give us information about you, such as your financial history. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. CRAs will share your information with other organisations.

          We will disclose your personal information to third parties:

          • in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
            • if RES or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
            • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
            • to comply with our legal obligations;
            • for the prevention, detection, investigation of crime or prosecution of offenders; and
            • or to protect the rights, property, or safety of RES, our employees customers, or others;
            • other companies and organisations for the purposes of fraud protection and credit risk reduction; and
            • in order to make certain services available to you, we may need to share your personal data with some of our service partners, including IT, delivery and marketing service providers.

          9. How long do we keep your data?

          We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data.

          10. Data security

            We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

            The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

            To deliver products and services to you, it is sometimes necessary for us to share your data outside the EEA. It will be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the EEA. By submitting your personal data, you agree to this transfer, storing or processing.

            All information you provide to us is stored on our secure server. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and should not share your password with anyone.

            Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet or to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

            11. Links to other websites

              This website contains links to other websites. Please be aware that RES is not responsible for the privacy practices or content of such other websites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, RES does not endorse any products and/or services featured on any third-party websites. You should exercise caution and look at the privacy statement applicable to the website in question.

              12. Glossary

                We recognise that some of the privacy law terminology can be a bit complicated, so we have set out below some further detail on some of the terms used in this policy:

                Lawful basis:

                • Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law);
                  • Performance of a contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, where we are sending you a product you have purchased from us or where you have entered a competition on our website, we will be processing your personal data on the basis that it is necessary for us to do so in order to perform a contract between us; and
                  • Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

                Appendix 1: applying for a trade credit account with RES

                If you are making an application for a trade credit account, to process your application we may supply your personal information, that of the partners, other applicants or the directors in your company to credit reference agencies. This may leave a record of that search on the credit file. We do this to assess creditworthiness, verify identity, manage your account and prevent criminal activity.

                The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.

                1. Credit checks: What are they and how do they work?

                Your application for a trade credit account will involve a credit check to assess your creditworthiness and prevent fraud. First, we’ll ask you for some details regarding yourself and your business. Depending on your business status we’ll ask for different types of information. Then we’ll share your personal information with licensed credit reference agencies who’ll verify the information provided and perform a credit check on the business and identity checks on the applicants.

                When we ask credit reference agencies to carry out the identity check, a record of that search is placed on your credit file that may be seen by other lenders. These credit reference agencies will also keep a record of the search and your application.

                If you share a financial link with someone, you should make sure you discuss this with them before you make the application. Credit reference agencies will link your records together and these links will remain on your file and theirs until you or your partner successfully file for a disassociation with the credit reference agencies to break that link.

                2. How we use your information to make automated decisions

                When considering your application, we’ll use automated decision-making systems based on the information we have from you and are allowed to collect from others. The goal is to make decisions as quickly, efficiently, fairly, and correctly as possible, based on what we know.

                Automated decisions can affect the type of account you may be offered and may mean we cannot offer you a trade credit account. You can object to an automated decision we have made and ask that a person reviews it.

                3. Who we share your data with: Credit reference agencies

                We’ll share your personal information or that of the directors or partners or other listed individuals in the company with credit reference agencies. The data we exchange may include your trade credit account application, trading name, name, address, date of birth, email address, telephone number, bank details, identity documentation, photographic image (selfie), face authentication, financial information and public information sources such as the Electoral Register and Companies House records.

                We’ll use the data to assess whether you or your business are able to afford to make repayments, make sure what you’ve told us is true and correct, help detect and prevent financial crime, manage your accounts with us and trace and recover debts

                We will continue to exchange your personal information with credit reference agencies on an ongoing basis, for as long as you are a customer. This may include information about settled accounts and any debts not fully repaid on time.

                The identities of the CRA’s and the way in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html.

                We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

                Wolseley Privacy Policy

                Please follow the link to access the Wolseley privacy policy.

                Cookies

                This Cookies Policy sets out the basis on which we, RES Distribution Limited, use cookies and similar technologies on or in relation to our website, https://www.res-distribution.com (our website). This Cookies Policy is effective from 31st May 2018.

                ‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

                For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

                Contents

                • About cookies
                • List of cookies used
                • Non-essential cookies
                • How to accept or reject cookies
                • Copyright

                About cookies

                What are cookies?

                Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

                Essential and non-essential cookies

                Cookies can be classified as either ‘essential’ or ‘non-essential’.

                Essential cookies: these are cookies that are either:

                • used solely to carry out or facilitate the transmission of communications over a network; or
                • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

                Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

                Session and persistent cookies

                Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

                Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

                Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

                First and third party cookies

                Cookies can be classified as ‘first party’ or ‘third party’.

                First party cookies: these are cookies placed on your device by our website domain.

                Third party cookies: these are cookies placed on your device by third party website domains.

                If you require further information about cookies in general, please visit www.allaboutcookies.org

                List of cookies used

                We use the following cookies on or in relation to our website:

                Non-essential cookies

                We use the following types of non-essential cookies on our website:

                • Functional cookies
                • Analytical (or performance) cookies
                • Targeting (or advertising) cookies

                Functional cookies

                These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

                • first and third party session and persistent cookies to provide our live chat service and related functionality. These cookies include two third party session cookies, called smartlookcookie, which relate to our live chat’s theme to ensure it displays correctly to users, a session cookie called ssupp.chatid to allow the service to recognise a particular user, and ssupp.vid, a persistent cookie expiring after 179 days that relates to a premium feature of our live chat service.
                • a first party session cookie which remembers the users selected language version of the website. This cookie is lang
                • a third party session cookie which is used by DoubleClick (a Google remarketing product) to check if the user’s browser supports cookies. This cookie is called test_cookie
                • a first party session cookie used to help Google Analytics manage the number of users on our website. This cookie is called _gat

                How to opt in or out from functional cookies

                See the section below entitled How to accept or reject cookies

                Processing information about you contained in or obtained from functional cookies

                Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
                Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.

                Analytical (or performance) cookies

                Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

                • a third party persistent cookie which is used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user. This cookie is IDE and expires after 1 year.
                • Google Analytics cookies to help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address). The Google Analytics cookies used on our website are: _ga which is a persistent cookie and expires after 2 years, and _gid which is a session cookie. We also use the Google Analytics cookie _gat, which is explained in more detail in the ‘functional cookies’ section above.
                • Google also sets several cookies on any page that includes a Google Map or CAPTCHA image. These cookies are used by Google to generate images for maps or to generate CAPTCHA images to help protect our site from spambots. These cookies are: SID, APISID, HSID, SSID, SAPISID and OGPC, which are all third-party persistent cookies that expire after 2 years.

                More information

                Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

                For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

                For YouTube’s (Google’s) privacy policy, please visit https://policies.google.com/privacy?hl=en

                How to opt in or out from analytical cookies

                See the section below entitled How to accept or reject cookies

                To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

                Processing information about you contained in or obtained from analytical cookies

                Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
                Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.res-distribution.com/privacy-policy

                Targeting (or advertising) cookies

                Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use the targeting cookies for the following purposes on our website:

                • a third party persistent cookie used by Google’s AdSense network which registers a unique ID that identifies a returning user’s device which is used to target advertisements to the user. This cookie is called NID and expires after 6 months.
                • a third party persistent cookie used by Google to customise ads on Google websites. This cookie is called AID and expires after 1 year.
                • a third party Twitter persistent cookie used for ad personalisation purposes. This cookie is personalization_id and expires after 2 years.
                • a third party persistent cookie which collects anonymous data related to the user’s visit to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service. This cookie is guest_id and expires after 2 years.
                • a third party session cookie used by Google’s AdSense network is used to gather website statistics, and track conversion rates. This cookie is called 1P_JAR.

                For further information on Google’s advertising cookies, please see their cookies policy here: https://policies.google.com/technologies/types

                How to opt in or out from advertising cookies

                See the section below entitled How to accept or reject cookies

                Processing information about you contained in or obtained from analytical cookies

                Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
                Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.res-distribution.com/privacy-policy

                How to accept or reject cookies

                There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

                You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

                You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

                You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

                Accepting or rejecting cookies

                Cookie control tool

                You can accept or reject non-essential cookies by using our cookie management tool.

                Browser settings

                You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

                Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

                Existing cookies

                To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

                Google Analytics Opt-out Browser Add-on

                You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

                Google Adsettings

                You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

                • unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
                • switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

                Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

                Copyright

                The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.