Privacy & Cookie Policy

R.E.S Privacy Policy

PRIVACY POLICY

RES-DISTRIBUTION LIMITED (trading as Renewable Equipment Solutions) (“RES”) respects your privacy and is committed to protecting your personal data. This policy will inform you how we access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

  • Visit our website at https://res-distribution.com, or any website of ours that links to this Privacy Notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

RES is the controller and responsible for your personal data (collectively referred to as “RES”, “we”, “us” or “our”). RES is registered with the Information Commissioner as a data controller under registration number ZB677117.

If you have any questions about this policy, including any requests to exercise your legal rights, please contact us using the details set out below.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

  • What personal information do we process? We may collect personal information depending on how you interact with us and the Services.
  • Do we process any sensitive personal information? No, we do not process sensitive personal information.
  • Do we collect any information from third parties? We may receive personal data about you from various third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services.
  • In what situations do we share personal information? We share information in specific situations, such as with suppliers or service providers.
  • How do we keep your information safe? We implement security measures to protect your data.
  • What are your rights? You may have rights under data protection laws depending on your location.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION SAFE?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. CONTROLS FOR DO-NOT-TRACK FEATURES
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

We may collect, use, store and transfer the following different kinds of personal data about you:

  • name and contact details, including your name, title, billing address, delivery address, email address and telephone numbers;
  • date of birth;
  • payment and financial information, which may include your bank account and/or payment card;
  • purchase history, including details about services you have purchased from us;
  • profile information, including your username and password for any systems and websites you have access to;
  • marketing information, including your interests, your preferences in receiving marketing from us and your communication preferences;
  • survey responses and competition entries;
  • customer service and complaints history, including interactions with us over the phone, by email or letter, via our website or on social media; and
  • information about your device and how you use our website, including information you give us when you browse our website, including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as how you use our website.

Unless we have told you otherwise, we do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for various reasons, including:

  • Delivering and facilitating service delivery.
  • Responding to enquiries and providing support.
  • Sending administrative information.
  • Managing orders and transactions.
  • Enabling communications between users.
  • Protecting vital interests.
  • Promoting, marketing and advertising our services.
  • Sending promotional communications.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process your personal information when we have a valid legal reason to do so under applicable law:

  • Consent
  • Performance of a Contract
  • Legitimate Interests
  • Legal Obligations
  • Vital Interests

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information with:

  • Any member of our group, including our ultimate holding company and its subsidiaries.
  • Suppliers, Consultants, and Other Third-Party Service Providers
  • Order Fulfilment Service Providers
  • Product Engineering & Design Tools
  • Credit reference agencies (“CRA’s”)

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to collect and store your information.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law. Different retention periods apply for different types of data.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market data to children under 18 years of age.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have certain legal rights regarding your personal information under applicable laws.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (DNT) feature.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this notice to stay compliant with relevant laws.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments, contact us at:

RES-DISTRIBUTION LIMITED 2 Kingmaker Court Warwick Technology Park, Gallows Hill Warwick, Warwickshire CV34 6DY United Kingdom

Email: sales@res-distribution.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you notify us of any changes to your personal information we will correct, update or remove your data as speedily as possible.

If you would like us to, correct, amend or update your information please e-mail us at sales@res-distribution.com.

Wolseley Privacy Policy

Please follow the link to access the Wolseley privacy policy.

Cookies

This Cookies Policy sets out the basis on which we, RES Distribution Limited, use cookies and similar technologies on or in relation to our website, https://www.res-distribution.com (our website). This Cookies Policy is effective from 31st May 2018.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

  • About cookies
  • List of cookies used
  • Non-essential cookies
  • How to accept or reject cookies
  • Copyright

About cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

  • used solely to carry out or facilitate the transmission of communications over a network; or
  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

List of cookies used

We use the following cookies on or in relation to our website:

Non-essential cookies

We use the following types of non-essential cookies on our website:

  • Functional cookies
  • Analytical (or performance) cookies
  • Targeting (or advertising) cookies

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

  • first and third party session and persistent cookies to provide our live chat service and related functionality. These cookies include two third party session cookies, called smartlookcookie, which relate to our live chat’s theme to ensure it displays correctly to users, a session cookie called ssupp.chatid to allow the service to recognise a particular user, and ssupp.vid, a persistent cookie expiring after 179 days that relates to a premium feature of our live chat service.
  • a first party session cookie which remembers the users selected language version of the website. This cookie is lang
  • a third party session cookie which is used by DoubleClick (a Google remarketing product) to check if the user’s browser supports cookies. This cookie is called test_cookie
  • a first party session cookie used to help Google Analytics manage the number of users on our website. This cookie is called _gat

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.

Analytical (or performance) cookies

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

  • a third party persistent cookie which is used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user. This cookie is IDE and expires after 1 year.
  • Google Analytics cookies to help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address). The Google Analytics cookies used on our website are: _ga which is a persistent cookie and expires after 2 years, and _gid which is a session cookie. We also use the Google Analytics cookie _gat, which is explained in more detail in the ‘functional cookies’ section above.
  • Google also sets several cookies on any page that includes a Google Map or CAPTCHA image. These cookies are used by Google to generate images for maps or to generate CAPTCHA images to help protect our site from spambots. These cookies are: SID, APISID, HSID, SSID, SAPISID and OGPC, which are all third-party persistent cookies that expire after 2 years.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

For YouTube’s (Google’s) privacy policy, please visit https://policies.google.com/privacy?hl=en

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.res-distribution.com/privacy-policy

Targeting (or advertising) cookies

Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use the targeting cookies for the following purposes on our website:

  • a third party persistent cookie used by Google’s AdSense network which registers a unique ID that identifies a returning user’s device which is used to target advertisements to the user. This cookie is called NID and expires after 6 months.
  • a third party persistent cookie used by Google to customise ads on Google websites. This cookie is called AID and expires after 1 year.
  • a third party Twitter persistent cookie used for ad personalisation purposes. This cookie is personalization_id and expires after 2 years.
  • a third party persistent cookie which collects anonymous data related to the user’s visit to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service. This cookie is guest_id and expires after 2 years.
  • a third party session cookie used by Google’s AdSense network is used to gather website statistics, and track conversion rates. This cookie is called 1P_JAR.

For further information on Google’s advertising cookies, please see their cookies policy here: https://policies.google.com/technologies/types

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.res-distribution.com/privacy-policy

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Accepting or rejecting cookies

Cookie control tool

You can accept or reject non-essential cookies by using our cookie management tool.

Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

  • unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
  • switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

Copyright

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.